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Many Hospital Patients Can't ID Their Doctors


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Yet, 56 percent of the patients said their understanding of their doctor's role was either "very good" or "excellent."

The University of Chicago team reported its findings in a research letter published in the Jan. 26 issue of the Archives of Internal Medicine.

A number of factors -- both patient-related and hospital-related -- seemed to influence a patient's inability to identify caretakers. Blacks, the elderly, those with less than a high school education and unmarried people had more difficulty identifying their physicians. Also, people admitted in an emergency room setting or at night by a graveyard shift (or "floating" team) were less likely to be able to identify their caregivers, the study found.

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Still, 64 percent of the 1,901 patients who participated in a follow-up interview a month after being released from the hospital said they were "very satisfied" with their doctors.

The study authors said that teaching hospitals should nonetheless devote more attention to improving patient awareness of their caretaking team and the roles played by individual physicians.

"I'm a medical educator -- I teach students and residents," Arora said. "And I think it's important that we teach them to actively introduce themselves in a way that patients can understand what their role is."

But patients should also act to empower themselves by taking a proactive approach to identify those caring for them, she said.

She noted that some states have made a concerted effort to help patients in this way. The Lewis Blackman Hospital Patient Safety Act in South Carolina, for instance, mandates that "all clinical staff, clinical trainees, medical students, interns and resident physicians of a hospital shall wear badges clearly stating their names, their departments and their job or trainee titles -- in terms or abbreviations reasonably understandable to the average person."

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Last updated 2/13/2009

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SOURCES: Vineet Arora, M.D., M.A., assistant professor, department of medicine, and associate program director, residency program, internal medicine, University of Chicago; Herbert Cushing, M.D., chief medical officer, Indiana University Hospital, and associate dean, student affairs, Indiana University School of Medicine; Jan. 26, 2009, Archives of Internal Medicine


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